Implementation of a whistleblowing system

Assignment

To support the client in the implementation of a whistleblowing system.

Client

An Italian operator, and a major player at European level, in the legal gaming market authorised by the Customs and Monopoly Agency, offering gaming experiences through all its sales channels.

Problem

To identify, implement and manage the operation of a platform that allows reports to be handled electronically and in line with current legislation

Solution
Cogitek supported its Client in:
  • identifying the appropriate platform;
  • developing the workflow for the management of reports;
  • elaborating the functional specifications to be implemented on the platform;
  • interfacing with the IT company for the implementation and monitoring the platform at its launch, to ensure performance of functions in line with the needs of the client;
  • developing a procedure for the management of whistleblowing;
  • preparing a management manual for the platform's use;
  • supporting the client to communicate the launch of the new platform to the staff.
Cogitek's added value

Independent support was provided to identify a platform suitable for the client's needs, facilitating the implementation and "go live" phases by taking charge of relations with the IT provider and monitoring the activities carried out by the latter. Provision of specialist support in the creation of documents functional to the use of the platform

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